Seems my shop has currently disappeared also. I am sure Etsy will fix it soon. Hi everyone, If your buyers are reporting issues while trying to download their digital files, can you post those order numbers here? There is an issue that's currently impacting the ability to download your files from your invoices as a seller, but this issue doesn't seem to be affecting the buyer's ability to download.
We'd be happy to double check on this for you. LittleRedWindow Post Crafter. I am also having this problem today, the customer who complained had order When I go to any order on my page and click "view my files" and try the download button myself, I get the same order.
This is very very bad, I get too many orders to be emailing them all separately not to mention people are getting angry. Please let us know what you figure out! Thank you!!! I also had this person complain: , but at the time I just assumed that it was someone more "technologically challenged" I get a lot of those and sent them to the help files. But I'm now thinking it was the same problem. Hi Cassie! So, for the first order you posted, it does look like the file was available, and we weren't able to detect any errors with the download on the buyer's side.
For the second order you posted, I'm seeing that the files for this order were successfully downloaded. WhimandWillowSt udio Post Crafter. I'm not US based so am waking up to irate customers wanting refunds as the mess ups are meaning I'm missing their events due to this. Hi Steph, I'm seeing that the files were downloaded for this order. It sounds like your buyer may be running into trouble opening them.
If you use a specific program to create or open the files, it's possible that sharing these details could be helpful. Hi Jessica, I'm sorry, I think you may have misunderstood the problem I'm describing. The download portal seems to be marking the files as downloaded because she has clicked the link, but it's taking her to the Uh-No the file doesn't exist error page. Sharing the program I create and open files in isn't helpful to her if she doesn't have the file.
This is 1 example, it's happening repeatedly. I've of course shared the file with this particular user, but the issue is that it's happening to multiple customers.
I'm spending extra time trying to fixing these. I'm sure you can appreciate that when I'm already working up to 12 hours a day, 7 days a week on my business, a little glitch like this means I spend even more time online instead of with my family.
Again, another order. These specific files aren't corrupted as many other users have downloaded them directly through the Etsy download portal before. It's just been the last 24 hours. If all this seems like too much hard work, why not check out the Etsy Payments Dashboard? Your downloads are pulled into the reports automatically and give you exactly the information you need to understand your earnings. This is the transaction date — the sale date of your item, the date you listed your item etc.
Sale — includes both the revenue from your sale and any payment fees associated with the sale. VAT, Sales Tax. The description will match the type of tax that you are charged. Listing — any listing fees paid on items from new listings made during the month, plus the relisting fee from any auto-renewals after selling an item, renewing after expiry, manual renewals, etc.
Marketing — the costs of any campaigns for targeted offers or promoted listings. This also includes fees for Off-site Advertising that has resulted in a sale. Subscription — if you pay a monthly subscription fee to Etsy then you see this detailed,. Payment — any money that you have paid to Etsy. Ideally, this would give a common reference number that you could use to group all your data together for a single transaction. This would mean you could see your revenue and fees for a single sale and easily work out how much you really earned.
This is the Currency of your shop in which you receive payments — NOT the currency that the buyer paid in. Is there a time limit? Can I print any size? Can I take somewhere to print a larger one at a store, or am i limited to printing size of my personal computer? I will just have to get someone younger than 66 to help me retrieve it from phone and then print!
Hope you keep till I can find some to help. Thanks for answering questions. Hi Emily, Answering your questions in order:- Yes, you can print as many pages as you like for your personal use , as many times as you like. As far as I know the download lasts for ever for as long as Etsy keeps going! You can print any of the sizes provided A4, A5, Letter, Half-Letter, Personal Wide and Happy Planner Classic , and — if you have the skill — could resize them to fit other planners you may have.
You could look on google to see how to do that, if you wish. You are welcome to put the files onto a memory stick and take to a printer if the shop is open; here in Victoria we are on Stage 4 lockdown and our shops are shut. If you home printer has a photocopy facility, try one of each page from the shop, and photocopy the ones you feel you need more of at home. Perhaps it would be cheaper? Sure you do this — do what I do and go to good old google!
If I can ehp further, message me on Etsy. Could I use exactly what you have above and put it in my Message to digital buyers sections? Would you mind? It is so very self-explanatory. I love it! Am done with Etsy and their download stuff. Contact the seller. They might be able to help you. The page link posted above has some information about downloading your files using the Etsy app. You will have to go to your device browser login to your Etsy account and download the files.
You could also contact the seller and request to email the files to you. No digital download file on an iphone either. I did manage to download my knitting pattern on a dell desktop computer.
Plenty of other outlets to choose from. Please contact Etsy or the Etsy seller you purchased the pattern from.
Downloading orders: followed downloading instructions however they did not go to my download folder. Where do I find them? Like way more helpful than Etsy. Can yo adjust these files to make them different sizes? Your email address will not be published. Save my name, email, and website in this browser for the next time I comment.
Notify me of followup comments via e-mail. You can also subscribe without commenting. Cecelia Louie designs digital patterns for paper quilling and die cutting, available in her Etsy shop. Her quilling tutorials on YouTube have been helpful for new as well as advanced quillers.
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